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We are seeking energetic, technically savvy, customer focused team members to join us as Technical Support Representatives!
As the front line of our support team, the Technical Support Representative is responsible for world-class customer service and technical support. Whether it be supporting new customers with full installation and setup, or troubleshooting the customer’s software specific to their unique business, our Customer Care team always brings their best to ensure our customers are very satisfied. Given the relationships we build and are responsible for, it is imperative that our Care team members become experts in ShipWorks and beyond.
The Customer Care Department has a mission critical task in not only meeting our customer’s needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.
About ShipWorksOver 15 years of eCommerce shipping experience and insight
ShipWorks has been on the forefront of eCommerce shipping since 2000—twice as long as our nearest competitors. We’ve had years to perfect and optimize our software. We’ve also had time to build and nurture strong, trusting relationships with the most important marketplaces, shopping carts and carriers. So when you select ShipWorks, you get more than an amazing shipping software, you also get over 15 years of eCommerce shipping experience built right in.